Service Efficiency
How long each service type really takes against its estimate, and how each technician’s pace and day compare.
Read Service Efficiency Report
Choose a date range. Time on Site by Service Type compares each service’s Estimate with its Median, Average and 75th / 90th times, measured from Arrived to Complete on visits where it was the only service. Ran Over is the share of those visits that took longer than the estimate.
By Technician shows each lead technician’s visits, Pace (actual time over estimated time, so under 100% is faster), Visits / Day, Route Miles / Visit, On-Site Share of Day and the Gap Between Stops. The table under it shows each technician’s median time for each service.
On-site times under 5 minutes or over 8 hours are ignored as taps pressed back to back or left open. Timed On Site shows how many visits have a usable time.
Return Rate counts visits where follow-up was flagged at finalize or a return visit was scheduled from them.
Update Service Estimates
- 1In Time on Site by Service Type, find the service’s Suggested Estimate: the time 75% of its visits fit in, in 15-minute steps. Keep means the current estimate already fits.
- 2Open Service Types in Settings, edit the service and change its Estimated Duration (minutes). New bookings are scheduled for the new length.