Messages

Your company’s text number is shown at the top of Messages. Give it to customers so their texts land here.

If you see “No text number is set up for your company yet”, add texting under Settings → Billing → Add-ons (it is included on the Full Platform plan).

1. 1Pick a conversation from the Conversations list.
2. 2Type in the message box at the bottom. Use the image button to attach a photo.
3. 3Press Send.

1. 1Click New message.
2. 2Search for a customer contact, or type a phone number.
3. 3Click Start conversation, then type and send your first message.

Use the search box above the conversation list to find a thread by name or phone number.

When someone texts from a number that isn’t on file, their conversation shows Add customer.

1. 1Open the conversation and click Add customer.
2. 2Enter their name and details and save.

The red number on Messages in the sidebar is how many conversations have unread texts.