Reviews
GrowthAsk customers to rate each job, then read, moderate and answer what they say.
Included in the Growth and Full Platform plans. On the Core plan it shows in the sidebar with a lock.
Turn On Review Requests
- 1Go to Reviews and click Review settings.
- 2Turn on Send review requests.
- 3Click Save.
Customers get a text and email with a review link when a work order is finalized. If a job is never finalized, the request goes out the evening after its appointment (at least 24 hours later).
Customize Review Questions
- 1Open Review settings.
- 2The Overall rating (1–5 stars) is always asked first. Click Add question to add more, or pick one from Suggestions.
- 3Reorder questions with the up and down arrows, or remove one with the trash button.
- 4Set the comment box prompt and click Save.
Edit Review Request Message
In Review settings, edit the Text message and the Email subject and message. The Preview shows what the customer sees, and tells you whether the text fits in one message. Click Reset to default to start over.
Add Google and Yelp Links
In Review settings, paste your Google review link and Yelp review link. After submitting their review, every customer is invited to share it on these sites too.
Moderate Reviews
Use the filter tabs on Reviews to see submitted, approved, rejected, flagged or pending (not yet answered) reviews. On each review, click Approve, Reject or Flag.
Respond to Review
- 1Click Respond on the review.
- 2Write your reply and save it. It shows under the review as Your response.