Delete Your PilotLight Account

You can delete your account yourself at any time, in the PilotLight app or on this website. Before anything is deleted, you’ll see exactly what will happen to your information.

In the App

1. Open the PilotLight app and sign in.
2. Go to Profile and tap Delete Account.
3. Read what will happen, type the confirmation word, and confirm.

If your company’s account is closed or paused, Delete Account is on the screen the app shows you instead.

On the Website

1. Sign in. Customers of a business sign in to its customer portal.
2. Open My Profile (or Profile in the customer portal).
3. Click Delete Account, read what will happen, type the confirmation word, and confirm.

Can’t sign in? Email privacy@pilot-light.app from the address on your account and we’ll delete it for you.

What Is Deleted and What Is Kept

• Employees: Your login is deleted right away, with your contact details, home or starting address, birthday, photo, PIN, device registrations, and location. Your name, employee number, and job and time records stay with your employer, which needs them for payroll and job history.
• The only owner of a business: Deleting your account closes the business’s account. Its plan is cancelled and access continues through the period already paid for. Then the business has 30 days to download its data, after which everything, including your account, is permanently deleted. You can undo this until then. To keep the business open, make someone else an owner first.
• Customers of a business: Your portal login is deleted. The business keeps its records of the work it did for you. Ask it directly if you want those removed.

Deleted information can remain in backups for up to 30 days. See our Data Retention Policy and Privacy Policy for details.